1. Search iGaming Ontario's directory
iGO keeps a directory of the regulated sites run by private operators, grouped into casino, sports betting, poker, bingo and betting exchange. The AGCO points players to the same list. Every operator in it is registered with the AGCO and has an operating agreement with iGO.
As of September 1, 2026, the directory listed 84 sites from 49 operators, and iGO updates it when a new site is added. OLG.ca isn't in the operator directory because the Ontario Lottery and Gaming Corporation runs it, but it's regulated too.
2. Match the exact web address
Some brands run sites for other provinces or countries, so check that the address you're on matches the one in the directory. Jackpot City, for example, asks you to choose your province, and only jackpotcity.ca/ontario is in iGO's directory. See our Jackpot City review.
If the address is even slightly different from the one in the directory, don't sign up.
3. Look for the iGO logo, then double-check
iGO and the AGCO both tell players to look for the iGaming Ontario logo, and iGO says the logo shows that a site's operations are managed by iGaming Ontario. On our site, you'll see it beside every casino we list.
A logo is only an image, though, which anyone can copy. Treat it as a first clue, then confirm the site in the directory.
4. Watch what happens when you sign up
Regulated sites must follow the AGCO's standards, and several of them show up when you open an account:
- Identity checks. The site collects your name, date of birth and address and validates them before your account is created (Standard 3.04).
- Location checks. The site detects that you're in Ontario and keeps checking while you play (Standard 3.02).
- Limits at sign-up. You get the option to set deposit and loss limits when you register (Standard 2.23).
- Help information. The registration page and your account pages show a responsible gambling statement and ConnexOntario's number (Standard 2.09).
A site that lets you play without checking your identity or location isn't following Ontario's rules, so don't deposit. Our guide to location and ID checks explains both checks and what to do if one fails.
One more clue: in Ontario, ads that communicate gambling inducements are only allowed on an operator's own site or in direct marketing to players who've agreed to receive it (Standard 2.05). Public ads pushing inducements at Ontario players are a warning sign.
What you give up on an unregulated site
The AGCO lists the risks: game transparency isn't required, payouts may not be timely or accurate and could be withheld or delayed, and your personal data may not be secure.
You also lose your complaint route, because iGO can't help with disputes about unregulated sites. And the safer-play rules in our limits and self-exclusion guide don't apply.
If something goes wrong on a regulated site
- Complain to the operator. Use its customer service or complaints process, and keep the complaint number it gives you.
- Give it time. Allow the operator to respond within its service standards. Check your spam folder, and follow up if you don't hear back.
- Take it to iGO. If the operator doesn't respond, you're unhappy with its answer or it has stopped operating in Ontario, submit a complaint to iGO through the iAGCO complaint form. Have the site name, your player ID and the operator's complaint number ready.
Complaints about responsible gambling, suspected illegal activity or advertising can go straight to the AGCO through iAGCO.
iGO can review disputes, but it can't settle bets, refund wagers or award compensation.
Sources
We checked every fact in this guide against these sources on October 8, 2026. Rules and site details can change, so check a site's own terms before you play. Read how we research and fact-check.
- iGaming Ontario: Directory of regulated sites (as of September 1, 2026)
- iGaming Ontario: Player FAQs
- iGaming Ontario: Ontario's new iGaming market is live (April 4, 2022)
- iGaming Ontario: Player support
- AGCO: Player support and information for online gambling
- AGCO: List of registered internet gaming operators
- AGCO: Registrar's Standards for Internet Gaming (Standards 2.05, 2.09, 2.23, 3.02 and 3.04)
- Jackpot City: Select your province
- Jackpot City Ontario: FAQ